Case study · Financial: Insurance
IT infrastructure and VoIP call center for a new health insurance brokerage
A server room, structured cabling, devices and a CRM-integrated VoIP call center built from scratch for 20 agents.
20
Agents equipped
The challenge
What the client needed.
A newly established health insurance brokerage with 20 agents needed its entire technology environment built from scratch, ready for growth and industry compliance from day one.
At a glance
Client
New health insurance brokerage
Industry
Financial: Accounting, Banking & Insurance
Services
Infrastructure & Cabling
Voice, AV & Physical Security
Managed IT Services
Technology
- Rack servers
- Network switching
- Structured cabling
- VoIP
- CRM integration
Our approach
How we delivered it.
Server & network room
Designed and assembled a secure room with rack-mounted servers, switches and backup systems.
Structured cabling
Ran network drops to every cubicle and office for consistent, high-speed access.
Agent devices
Procured, configured and deployed computers and peripherals for every agent.
VoIP call center
Built a call center integrated with the firm’s CRM to streamline client communication.
Testing & optimization
Tested every connection, device and the VoIP-CRM integration before go-live.
The results
What changed.
- A solid backbone. A secure server and network room for all technology operations.
- Reliable connectivity. High-speed, structured connections at every workstation.
- Efficient client calls. Agents handle calls faster with client information synced from the CRM.
- Built to scale. Ready for more agents, devices and services as the firm grows.
Project led by Daniel Miret.
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