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Client Support Hub

Get help from the GenTec service desk.

Existing clients can reach our help desk by phone or online. For security incidents, call immediately.

Call the help desk

The fastest way to reach a technician for urgent issues.

Submit a request online

For non-urgent requests, send the details and we’ll open a ticket.

Report a security incident

Suspect a breach, ransomware or a compromised account? Call now.

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Security incident

Call our response team now.

While you wait, take these steps to limit the damage:

  1. Isolate affected systemsDisconnect compromised devices from the network.
  2. Take backups offlineDisconnect backups and scan them for malware.
  3. Reset credentialsChange passwords for affected accounts, starting with senior leadership.